SHIPPING & EXCHANGES
We offer FREE SHIPPING on all orders over $150!
Orders under $150 will be charged $10 for standard shipping.
We ship via USPS unless otherwise specified at checkout. Should you have any special circumstances that require expedited shipping or any special instructions, please don't hesitate to let us know! Email us at shopcottontailsnc@gmail.com, and we'll see what we can do!
LOCAL PICKUP
Local Pickup is available! Select Local Pickup at checkout. You can pick up your order in-store during regular business hours. Our new location is within Hilton's Clothing on the 2nd floor.
ORDER AND SHIPPING CONFIRMATION
You will receive an email confirmation once your order has been successfully placed and another when it has shipped. The shipping confirmation will include your order number, tracking number, and ship date.
LOST/STOLEN PACKAGES
Currently we ship via USPS and UPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. Once your package leaves the shop, we are no longer responsible should it get lost. If you'd like a signature confirmation, shipping insurance or alternate expedited shipping methods, please email shopcottontailsnc@gmail.com at the time of your order.
ORDER CANCELLATION
We cannot guarantee any cancellations or changes once your order has been placed. Orders that have already shipped cannot be canceled or modified.
EXCHANGES/RETURNS
Please email us at shopcottontailsnc@gmail.com for return instructions. Prepaid return labels are not provided. Should you need us to provide a label for the return shipment, we will deduct $6 from your refund once the return is received.
Please allow 5-7 business days to process your return once we receive it.
We do not offer price adjustments or price matching.
PRE-ORDERS
Pre-Order items are FINAL SALE. Orders containing Pre-Order items ship COMPLETE. Should you need part of the order sooner than the Pre-Order item is scheduled to arrive, please place two separate orders.
We do our very best to communicate all estimated ship dates provided from the manufacturer in the description of the product. We are not responsible for delays from the manufacturer.
SALES TAX
We are not required to collect sales tax on any orders shipping outside of North Carolina. For all orders shipping within North Carolina, the local sales tax will apply according to the shipment destination.